We are very sorry that you are experiencing any difficulties in using our products.

Please check the Corrections as well as the Frequently Asked Questions as a quick way to be able to get back to work.

If you are having difficulties operating your embroidery machine or with your embroidery software, please contact your dealer or shop where you purchased our products. They have the knowledge and expertise to assist you and get you sewing again.

If you are experiencing an issue with your USB drive please read the FAQ and if you are still having problems please contact us using the form below.

If you would like to contact us regarding a technical issue or problem with the pattern instructions, please fill out the form below and we will respond via email with a solution. We are unable to provide any technical support over the phone. By filling out the form it allows you to gather the information required in order for our technical staff to fully understand the problem and start working on a solution. We will contact you via email if we require further information regarding your issue.

Your Full Name*:
Email* :
Confirm email*:
Retailer purchased from:
Serial Number*:
You can find your serial number on CD-ROM or USB or USB Card or use the Redeem Code.
Use the words "Free Download" if requesting help on free downloads from site or magazines.
Embroidery Machine Manufacturer*:
Embroidery Machine Model*:
Embroidery File Type*:
Embroidery Software*:
Required Stitch Area*:
I have checked that my embroidery machine has a large enough stitch area and hoop size to accomodate the embroidery design I am having a problem with by going to the Machine Compatibility page
Description of Problem*:
Image Upload:
Please attach a photo if you think it will help to explain the problem.
Security code:


Due to the ongoing COVID-19 health emergency all events and appearances for 2020 have been cancelled.

We are starting to book events and appearances for the 2021 schedule. Please stay safe and we hope to see you in 2021!

Upcoming Events