Help!

Support

We are very sorry that you are experiencing any difficulties in using our products.

Please check the Corrections as well as the Tips & Techniques as a quick way to be able to get back to work.

If you are having difficulties operating your embroidery machine or with your embroidery software, please contact your dealer or shop where you purchased our products. They have the knowledge and expertise to assist you and get you sewing again.

If you would like to contact us regarding an issue please fill out the form below and we will respond via email with a solution. We are unable to provide any technical support via the phone.

Your Full Name:
Email :
Retailer purchased from:
Product:
Disk Serial Number:

xx-123456 (found on CD-ROM)

Embroidery Machine Make :
Embroidery Machine Model:
File Type:
Embroidery Software:
Description of Problem:
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